Tech Support 365 · Perth, WA

Remote IT Support

Perth after dark · shot by our team

Remote support · for existing clients

Remote IT support from our Perth service desk

Our technicians can fix many problems remotely for clients who have logged a support request with us. Sessions are only ever started by you, after you have contacted us first.

Log a support request

Stay safe: Tech Support 365 will never call, text or email you out of the blue asking for remote access, passwords or payment. If someone contacts you unexpectedly claiming to be from us, Microsoft, your bank or your internet provider, hang up and call us on (08) 6288 9286. You can report scams to Scamwatch.

How a session works

1. You contact us
Call, text or email our service desk to log your issue. We don't start sessions any other way.

2. We confirm your request
Your technician confirms your ticket and explains what they'll do before anything is connected.

3. You join the session
Your technician sends a session invitation from an @techsupport365.com.au address. Managed clients already have our support agent installed.

4. You stay in control
You see everything on screen and can end the session at any time.

Security & privacy

We never ask for your passwords or banking details
Connections are encrypted end to end
You control when access starts and ends
No unattended access without a signed agreement
Sessions are used only for the support you requested

What we can fix remotely

Microsoft 365, Outlook and Teams problems
Printer, VPN and Wi-Fi connection issues
Software installs, updates and errors
Slow computers
MFA and account lockouts, via your Microsoft 365 admin portal

Frequently asked questions

Is remote support safe?

Yes, when you started the request yourself with a provider you know. Never give remote access to anyone who contacts you unexpectedly, even if they say they are from us or a well-known company.

What software do you use?

We use TeamViewer. Managed clients have our support agent installed already. If your technician asks you to install TeamViewer, only get it from the official site at teamviewer.com, never from a link someone sends you unexpectedly.

Do you offer remote support outside Perth?

Yes. Remote support is available to business clients Australia-wide, with onsite visits in the Perth metro area when needed.