Terms of service

Terms of Service

Last updated: 07/01/2025

Welcome to shop.techsupport365.com.au (the “Website”). This Website is operated by Tech Support 365 (“we”, “us”, “our”). By accessing or using our Website, purchasing products, or engaging with our services, you agree to be bound by these Terms of Service (“Terms”).

If you do not agree with these Terms, please do not use this Website.

1. Eligibility & Use of Website

By using this Website, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian.

You agree not to use the Website for any unlawful purpose or in any way that may damage, disable, or impair the Website or interfere with other users.

2. Products & Services

All products displayed on this Website are subject to availability. We reserve the right to:

  • Limit quantities
  • Discontinue products without notice
  • Refuse service at our discretion

Product descriptions, images, and specifications are provided for general information only and may be updated at any time.

3. Pricing & Payments

  • All prices are listed in Australian Dollars (AUD)
  • All prices are inclusive of GST unless stated otherwise
  • Prices may change without notice

Payment must be received in full before an order is processed. Accepted payment methods are displayed at checkout.

4. Orders & Acceptance

Order confirmation does not constitute acceptance of your order. We reserve the right to cancel or refuse any order, including where:

  • There is a pricing or product error
  • Payment cannot be verified
  • Fraud or unauthorised activity is suspected

If an order is cancelled after payment, a full refund will be issued.

5. Shipping & Delivery

Shipping is subject to our Shipping & Freight Policy, which forms part of these Terms.

  • Delivery timeframes are estimates only
  • Freight charges vary by location, weight, and delivery method
  • Free freight exclusions apply to bulky items and air freight
  • Risk passes to you once the order is dispatched or delivered where Authority to Leave is requested

6. Pick-Up Orders

Orders marked as Pickup must be collected during business hours as advised. Proof of purchase may be required at collection.

7. Returns & Refunds

Returns and refunds are governed by our Refund Policy and Australian Consumer Law.

We do not accept returns for:

  • Change of mind
  • Incorrect selection
  • Damage occurring after delivery

This does not limit your rights under Australian Consumer Law for faulty or misdescribed goods.

8. Warranties & Consumer Guarantees

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

9. Limitation of Liability

To the extent permitted by law:

  • We are not liable for indirect, incidental, or consequential losses
  • Our liability is limited to replacement or refund of the goods supplied

Nothing in these Terms excludes your statutory consumer rights.

10. Intellectual Property

All content on this Website, including text, images, logos, and branding, is the property of Tech Support 365 or its licensors and must not be reproduced without written permission.

11. Privacy

Your use of this Website is governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

12. Third-Party Links

This Website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of third-party sites.

13. Changes to These Terms

We may update these Terms at any time. Changes take effect immediately once published on the Website. Continued use of the Website constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of Western Australia. You submit to the exclusive jurisdiction of the courts of Western Australia.

15. Contact Information

For questions about these Terms or your order, contact us:

📧 hello@techsupport365.com.au
📞 0400 442 888