Contact information

If you have any questions about your order, our products, shipping, or policies, we’re here to help. Please use the contact details below and our team will get back to you as soon as possible.

Customer Support

📞 Phone
0400 442 888

Business Hours

Monday – Friday: 8:30 AM – 5:30 PM (AWST)
Saturday, Sunday & Public Holidays: Closed

Managed Services Support (24/7/365)

Clients with an active managed services agreement have access to 24/7/365 support for critical incidents, in accordance with their service agreement and SLA.

This includes after-hours support for priority issues impacting business operations, such as system outages, security incidents, and critical infrastructure failures.

Important: 24/7 support is available to managed services clients only and is provided in line with the terms and response times defined in your service agreement.

Order & Support Enquiries

For faster assistance, please include the following in your message where possible:

  • Your order number
  • The product name or SKU
  • A brief description of your enquiry

Freight & Delivery Questions

For urgent delivery requests, freight quotes, or delivery issues, please contact us via phone during business hours or email us at any time.

Policy Enquiries

Questions relating to our Terms of Service, Shipping Policy, or Returns & Refunds Policy can be directed to the same contact details above.

We aim to respond to all enquiries within 1 business day.