FAQ
Below are answers to common questions about ordering, shipping, warranties, and support at Tech Support 365.
Yes. Every product we sell is selected using the same mindset we apply in our IT support work. If we wouldn’t install it, configure it, or support it ourselves, we won’t sell it.
Yes. Products are sourced from trusted Australian distributors and are covered by Australian warranty and Australian Consumer Law. We do not sell grey imports.
Absolutely. If you’re unsure about compatibility or suitability, contact us before ordering and we’ll help you choose.
See: Contact Information
Yes — we ship Australia-wide from Australian warehouses. Full details are in our Shipping Policy.
Delivery times vary by product and location. Dispatch and delivery guidance (including bulky items) is outlined in our Shipping Policy.
No. We do not accept returns or refunds for change of mind (including incorrect selection or compatibility issues where specifications were clearly listed).
Full details: Returns & Refunds Policy
Contact us within 7 days of delivery with your order number, a description of the issue, and clear photos (including packaging if applicable). We’ll assess and arrange a repair, replacement, or refund in line with Australian Consumer Law.
Yes. Products are covered by Australian manufacturer warranties and Australian Consumer Law. Warranty guidance is available here: Warranty & Returns.
Yes. Details on what we collect and how it’s used are in our Privacy Policy.
You can review our key policies here: