Tech Support 365 · Perth, WA🤖 AI & automation orchestration · Perth, WA
Smarter systems. Less manual work. Real business impact.
AI isn’t about hype — it’s about removing friction. We design and run automation that connects your systems using n8n for workflow orchestration and AI models such as Claude by Anthropic for reading, summarising, classifying and drafting — with security and governance built in.
The tools we build with
n8n workflow orchestration
n8n connects hundreds of apps and any system with an API. We host it securely (self-hosted or cloud), build the workflows, and monitor them.
- Scheduled syncs, webhooks and event triggers
- Microsoft 365, Shopify, CRMs, ticketing, SMS and accounting
- Error alerts, retries and run history
- Self-hosted on your infrastructure if data must stay in-house
Claude and AI models
We use Claude by Anthropic, alongside Microsoft Copilot and Azure AI services, for the steps that need judgement rather than rules.
- Triage and summarise emails, tickets and calls
- Extract data from invoices, forms and PDFs
- Draft replies, quotes and reports for a human to approve
- AI agents that use your tools with defined permissions
A real example: this online store
Our own store runs on the same approach. n8n workflows pull price and stock feeds from several Australian distributors every day, compare them, apply our pricing rules, clean up product titles, and create, update or retire products in Shopify automatically — with change logs and alerts when something looks wrong. Thousands of products stay current without anyone touching a spreadsheet.
What we deliver
Workflow automation
- Ticket creation and routing
- Email-to-task orchestration
- CRM updates and follow-ups
- Quote and invoice workflows
Customer experience
- AI phone answering and smart IVR
- Order and job status updates by SMS
- Warranty and RMA workflows
- Callback scheduling
Data & process orchestration
- System-to-system data sync
- Price, stock and billing anomaly alerts
- Approvals and audit trails
- Automated reporting
Internal IT automation
- Microsoft 365 onboarding and offboarding
- AI-assisted support drafts
- Ticket and call summaries
- Proactive issue detection
Our approach
Process review, pain points and success measures.
Integration map and automation blueprint.
Secure build, testing, deployment and documentation.
Monitoring, alerts and ongoing optimisation.
Security & governance built in
- Least-privilege access and role-based permissions
- Secure authentication: OAuth, API keys and Entra ID
- Logging of every workflow run and action
- Human approval for anything that sends, pays or deletes
- Designed with ACSC, NIST and ISO principles in mind
Technology stack
n8n Claude by Anthropic Microsoft 365 & Copilot Azure Functions & Logic Apps Shopify Zammad EdgilitySMS Teams Phone & 3CX PowerShell & .NET Proxmox & containers
Frequently asked questions
What is automation orchestration?
Orchestration connects your apps end to end — triggering actions, syncing data, applying business rules and logging outcomes across systems — rather than a collection of one-off automations.
What is n8n and why do you use it?
n8n is a workflow automation platform that connects apps and APIs. It can be self-hosted, so data can stay on your own infrastructure, and it handles complex logic, AI steps and error handling better than simpler tools.
How do you use Claude in business workflows?
We use Claude by Anthropic for steps that need understanding: reading emails and documents, summarising, classifying, extracting data and drafting responses. Anything that sends, pays or deletes is checked by a person or by firm business rules.
Can you work with our existing tools?
Yes. We integrate Microsoft 365, Azure, Shopify, ticketing systems, CRMs, phone systems and SMS. If a system has an API, webhooks or even email, we can usually connect it.
What’s the best way to start?
Book a discovery session. We map your current process, pick the automation candidates with the biggest payoff, and deliver a quick win first.
Let’s build smarter systems
AI doesn’t replace your team — it amplifies them. Tell us where the manual work is and we’ll show you what can be automated.
Send an enquiry · (08) 6288 9286 · Text 0493 688 883 · hello@techsupport365.com.au
Related: Microsoft 365 · Phone systems & SMS · Websites & online stores