Managed IT Service Plans for Small Business
Simple, predictable IT support plans for SMBs that need reliable technology, fast support, and practical guidance without enterprise-level complexity.
Essential Site
For micro businesses needing reliable remote IT support.
From $395 / month ex GST
Best for: Up to 5 users, single site
- Remote IT support
- Microsoft 365 assistance
- Email, Outlook and Teams support
- Basic device troubleshooting
- Security update guidance
- Vendor coordination
Ideal for small teams that need dependable support without a full managed IT agreement.
Business Site
For growing SMBs that want proactive IT management and predictable support costs.
From $750 / month ex GST
Best for: Up to 15 users, single site
- Unlimited remote support during business hours
- Up to 2 hours onsite support per month
- Microsoft 365 administration
- User onboarding and offboarding
- Device monitoring and maintenance
- Patch management support
- Cybersecurity baseline checks
- Teams, SharePoint and Outlook support
- Printer, network and workstation support
- Vendor and ISP coordination
- Monthly service summary
A practical “IT department in a box” for SMBs that want less downtime and fewer surprise IT issues.
Business Premium Site
For businesses needing priority support, stronger security, and automation-led improvements.
From $1,450 / month ex GST
Best for: Up to 30 users, single site
- Everything in Business Site
- Priority support handling
- Up to 4 hours onsite support per month
- Advanced Microsoft 365 security review
- Conditional access and MFA guidance
- Backup and recovery checks
- Quarterly IT review
- Technology roadmap planning
- AI and workflow automation recommendations
- Procurement and licensing assistance
- Improvement planning for business systems
Designed for businesses that rely heavily on technology and want IT to actively improve operations.
Optional Add-Ons
Additional Users
From $25–$45 per user/month depending on support and security requirements.
Additional Sites
From $250 per month for extra offices, warehouses, or remote locations.
Additional Onsite Support
Available at standard hourly rates when included monthly onsite time is exceeded.
Teams Rooms Management
From $30 per room/month for monitoring, update checks and remote support.
Fair Use & Scope
Service plans are designed for standard SMB operational IT support. Project work, major migrations, after-hours support, complex infrastructure, excessive support usage, cabling, hardware costs, software licensing and third-party subscriptions are quoted separately unless specifically included in your agreement.
Need help choosing the right plan?
Tech Support 365 can review your current setup and recommend a practical managed IT plan based on your users, devices, site requirements and budget.
